Shipping
Shipments are done via the Danish postal service.

Given all Minstil products are made to order all orders will be shipped, as soon as we receive them from manufacturing. This is normally within 4-8 weeks of ordering and receipt of payment.  Please be ware until we have received your photograph we cannot begin manufacturing.

Returns
Minstil endeavours at all times to offer the highest levels of quality and service.  All of our products are thoroughly checked when we receive from manufacturing however, due to the extremely personalised nature of our products we cannot accept exchanges and we can only accept returns if the products are found to be damaged or faulty.

If you find that your product is damaged or faulty.  Please send us an email indicating the reason why the goods are being returned.  We will then send you a returns number. All returned goods must be accompanied by a delivery note, which you will have received with the goods when they were originally delivered to you. You will need to write your returns number on the back of your delivery note when you send the product back to us.

In order to qualify for a full refund of your faulty or damaged good you will need to return the product within 28 days or delivery and the cost of returning the product is the responsibility of the customer.

This policy does not affect your Statutory Rights.

Please be aware that purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit.

Please be advised our address for all returns is:

Minstil
Søndergade 24, 5884 Gudme, DANMARK.